If you've found yourself in the unfortunate situation of forgetting your login details and losing your Private Key Wallet (12-word Secret Private Key Recovery Phrase), don't worry, you're not alone. At Blockchain.com, we take your security seriously, and that's why we want to clarify what happens in this scenario according to our Blockchain User's Agreement, specifically section 3, paragraph 3.6.
No Password Retrieval:Blockchain.com does not store your Wallet ID, passwords, or any keys. This means that if you forget your login details and lose your Private Key Wallet, there's no way for us to recover them for you. Your wallet's security is in your hands, and we don't have access to your sensitive information.
So, what are your options if you find yourself in this predicament?
Dispose of Your Digital Assets: The only option available is to start a procedure to dispose of the digital assets associated with your wallet. "Disposing" encompasses actions like selling your tokens for money. In this case, you can convert the value of your Bitcoin Wallet into traditional currency. However, it's essential to note that once you initiate this process, those Bitcoins will be permanently removed from the system.
To withdraw the funds to your bank account, it must be crypto-friendly. This means that your bank should support cryptocurrency transactions. If you're unsure, it's advisable to consult your bank or financial institution regarding their crypto-friendliness.
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Seek Assistance from a Certified Crypto Expert: Performing this financial service may require assistance from a financial conductor who holds a license as a Crypto Expert. It's crucial to ensure that the professional you choose has the necessary qualifications and knowledge to handle cryptocurrency transactions effectively. One important credential to look for is the PL2 certificate, which is required to interact with the Blockchain system.
If you find yourself in this situation, don't hesitate to reach out to us for further guidance and support. Your security is our top priority, and we are here to assist you every step of the way.
